FAQ

1. Ordering & Payment
Q: How do I place an order?
A: Placing an order is simple. Browse our collection, select the sofa you love, choose any available options (like fabric or color), and click "Add to Cart." When you are ready to complete your purchase, proceed to the checkout page and follow the instructions to enter your shipping and payment information.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.
Q: Is it safe to use my credit card on your site?
A: Absolutely. Your security is our priority. Our website uses SSL encryption to protect all sensitive information passed between your browser and our server. Your payment details are processed directly by our secure payment partners, and we do not store your full credit card information on our servers.

2. Product Information
Q: How can I be sure the sofa will be comfortable?
A: We understand that comfort is subjective and difficult to judge online. To help you decide, we provide detailed product specifications including dimensions, depth, and the type of fillings used (e.g., high-resiliency foam, feather-blend toppers). Many of our listings also include video guides. We also encourage you to read customer reviews for real-world feedback.
Q: What is the difference between your fabric and leather options?
A: We offer a variety of materials to suit different lifestyles and preferences. Our fabrics are tested for durability (often rated by "double rubs" count) and come in a range of textures and weaves. Our leathers are typically top-grain or bonded, known for their durability and unique patina that develops over time. Each product page details the specific material used.
Q: Does the sofa require assembly?
A: It depends on the model. Most of our sofas require minimal assembly, such as attaching the legs. All necessary tools and hardware are included in a sealed package within the back of the sofa. For an additional fee, our White Glove delivery service includes full assembly and placement. The product description will specify the assembly requirements.

3. Delivery
Q: How long will it take to receive my sofa?
A: Delivery times vary based on your location and the shipping method selected. You can find estimated timeframes in our Shipping Policy. Once your order ships, you will receive a tracking number to monitor its progress.
Q: What is White Glove delivery?
A: White Glove delivery is a premium service. The delivery team will bring the item into your home, place it in the room of your choice, assemble it (if required), and remove all packaging materials. It is the ultimate in convenience.
Q: Can you deliver to an apartment or upstairs?
A: Yes, our carriers are experienced in delivering to all types of residences, including apartments and homes with stairs. Please ensure you include any relevant access information (like elevator availability or narrow stairwells) in your shipping notes to help us prepare for your delivery. Please note that additional fees may apply for deliveries requiring stairs or long carries, and you will be notified of this before finalizing your order.

4. Returns & Warranty
Q: What if I don't like my sofa when it arrives?
A: We want you to love your purchase. If you are not completely satisfied, you can initiate a return within 14 days of delivery, provided the item is unused and in its original condition. Please refer to our Return & Exchange Policy for full details.
Q: Does my sofa come with a warranty?
A: Yes, all our sofas come with a manufacturer's warranty against structural defects (such as frame or spring breakage) for a period of one year from the date of delivery. This warranty does not cover normal wear and tear, stains, or damage caused by misuse. Please see our Terms & Conditions for more information.
Q: My sofa arrived damaged. What should I do?
A: We are truly sorry to hear that. Please contact us immediately with your order number and photos of the damage and the packaging. We will work with you to arrange a replacement or repair as quickly as possible.